If you have any questions or queries regarding this policy, please contact us at [email protected] We will endeavour to deal with your question/s as quickly as possible.
We may update this Policy at any time without notice. Updates will be marked with a new edition number and dated accordingly. You agree to review this Policy regularly and to be bound by the Policy then in force as it appears on our website.
WHAT PERSONAL INFORMATION DO WE COLLECT AND FOR WHAT PURPOSES?
You do not have to provide us with any personal information to access all of the information sections of the website.
However, if you want to benefit from any of the online services that we offer via the website and/or to register with us, you will need to provide us with certain personal information, such as your name and contact details including your e-mail address. The following is a non-exhaustive list of the types of services which require some type of voluntary submission of personal information from you:
In the event that you request us to send you electronic newsletters/promotions, we will collect and hold your name and contact details including your e-mail address. You may at any time remove yourself from our mailing list by following the link provided in every newsletter.
If you choose to register for details of properties that are of interest to you to buy or rent, we will need to obtain and retain certain personal information such as your property preferences, price banding, desired locations, name and contact details.
When you register with us and/or Landlord/Tenant Tracker, you agree to provide accurate, current and complete information about yourself when completing your registration. We will use this information for the purpose of processing and managing your registration and in order to provide the relevant services to you.
Any user name and/or password we issue to you are personal to you and you may not share these with and/or transfer these to any third party. You are solely responsible for any user name and/or password and you shall immediately notify us if you are aware of any breach of security.
Any user name and/or password must not be offensive and/or vulgar and we reserve the right to block your use of the website if we reasonably believe the user name and/or password to be inappropriate for any reason.
We may at our sole discretion and for any reason, suspend and/or cancel your registration to any of our services.
HOW WILL WE USE YOUR INFORMATION?
Except as otherwise stated above, we will use the information that you provided to us for the purposes of:
- providing you with any service(s) that you have requested
- dealing with your requests and/or enquiries
- carrying out analysis
- improving the quality of our services
- maintaining our records for administrative purposes
- tracking activity on our website
- protecting our website against unauthorised access
- complying with statutory and/or regulatory obligations
- sending you marketing information that we believe may be of interest to you
WHO DO WE SHARE YOUR INFORMATION WITH?
Except as provided below, we will not share your personal information with any third parties, without your permission.
These third parties would be to supply Conveyancing, Surveys, Insurance or other property related services that may be of assistance to you for the sale/purchase/rental/let of a property.
We may be required by law to disclose your personal information to third parties such as law enforcement.
We may disclose your personal information to the police or other public sector bodies with authority to request such information and/or fraud prevention agencies for the purpose of preventing fraud/loss, to prevent, detect or discourage crime and/or for the apprehension or prosecution of offenders.
WEBSITE USAGE TRACKING
Elephant Bricks sometimes tracks and catalogues the search terms entered in our ‘Search’ function, but this tracking is not associated with any individuals. We only use tracking information to determine which areas of our sites that users like and which they don’t like based on traffic to those pages. We do not track what individual users read, but rather how well each page performs overall. This helps us continually to build a more informative and useful website for our users.
We may sometimes use an internet device called a cookie to store login or other information on your computer. However, it must be noted that cookies cannot be used to identify you personally.
We use Google Analytics to store information such as the time you visit the website, whether you have visited before and the website that you visited prior to visiting our website. For further information about Google Analytics please see http://www.google.com/intl/en/analytics/privacyoverview.html.
REQUESTS FOR CHANGES
Should you wish to have your information updated or corrected, you may either access and correct your Internet registration record online or, alternatively, you may contact us . We will use our reasonable endeavours to update or correct your information as soon as possible.
Elephant Bricks operates secure data networks protected by industry standard firewall and password protection systems. Our Security and Privacy Policies are reviewed and enhanced as necessary and only authorized individuals have access to the information provided by users of our website and our clients.
COPIES OF PERSONAL INFORMATION
If you request a copy of your personal data that we retain, we will provide it to you free of charge. However, we may charge a ‘reasonable fee’ when a request is manifestly unfounded or excessive, particularly if it is repetitive. We may also charge a reasonable fee to comply with requests for further copies of the same information.
The fee will be based on the administrative cost of providing the information.
Information will be provided without delay and at the latest within one month of receipt of the request.
PERSONAL DATA BREACH
In the unlikely event of a data breach, we will inform affected individuals when it is likely to result in a high risk to their rights and freedoms without undue delay. We will provide relevant information and advice to help them protect themselves from its effects.
We will inform the ICO of this breach within 72 hours.